Plainly, the policy.
US orders ship in 1–5 business days and arrive in 7–11. Your tracking link goes live once the parcel reaches the US network, and we email it to you then. Free shipping from $35. Your first order carries a 30-day money-back guarantee, counted from delivery, and you keep the bottle.
Orders under $35 ship for a flat $5.99 anywhere in the United States.
How your order moves.
You order
Checkout takes a minute. Your confirmation email carries your #OPT- order number; keep it handy for support.
We pack and ship
Within 1–5 business days your order is packed and dispatched. Tracking activates once the parcel reaches the US network — we email you the link the moment it does.
It arrives
Delivery takes 7–11 business days from dispatch. Start with one dropper a day, and give it the full 30 days.
Try it for 30 days — or pay nothing.
Thirty days is enough time to know. If it hasn't shifted how you feel, email support@optistasis.store within 30 days of delivery. Full refund, keep the bottle, no return label.
Email supportTry it for 30 days — or pay nothing.
Thirty days is enough time to know. If it hasn't shifted how you feel, email support@optistasis.store within 30 days of delivery. Full refund, keep the bottle, no return label.
Email supportHow to claim the guarantee.
Email within 30 days
Write to support@optistasis.store within 30 days of delivery. Any reason counts, including no reason at all.
Include two details
Your order number (it starts with #OPT-) and the email you used at checkout. That's all we need to find you.
You keep the bottle
We refund the full purchase price. Nothing to mail back, no return label, no questions asked.
The small print, in plain words.
Cancellations
You can cancel within 2 hours of placing your order. After that it is in fulfillment and we can't stop it, but the 30-day guarantee still covers it once it arrives.
Damaged or incorrect orders
Email support@optistasis.store within 14 days of delivery with a photo of the damage or the wrong item. We ship a free replacement.
Subscriptions
Subscribe & Save takes 10% off each delivery, timed to the 59-serving bottle. To change, pause or cancel, email support@optistasis.store and a real person handles it within 24 hours, Monday to Friday.
Talk to a person.
Email support@optistasis.store with your #OPT- order number. A real person replies within 24 hours, Monday to Friday.